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Returns

Return Policy

Domestic Returns

We’re sorry your order didn’t work out. To make up for it, we offer free returns on all U.S. orders—just use the included pre-paid Fedex return label in your package or visit one of our retail locations for in-person assistance. In order to receive a full refund, the merchandise must be returned within 14 days of delivery with your return form and in the exact condition in which it was received. Please allow up to seven business days from the time we receive your return for your refund to be processed to the original form of payment. Once it has, you’ll receive one email from a Rebecca Minkoff customer care associate confirming your refund. Your financial institution may take up to 10 business days to post the refund to your account.

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend returning the item for a refund, and re-ordering your preferred style online immediately to avoid the item becoming sold out.

International Return Policy

We’re sorry your order did not work out. While we welcome your return, we unfortunately do not cover the cost for international return shipping. To receive a refund, the merchandise must be returned within 14 days of delivery in the exact condition in which it was shipped along with your return form. Please note you will not be refunded for importation fees. Address you return to:

Rebecca Minkoff Web Returns

16 W. 22nd Street, 7th Floor

New York, NY 10010

Please allow up to seven business days from the time we receive your return for your refund to be processed. Once it has, you’ll receive one email from a Rebecca Minkoff customer care associate confirming your refund. Your financial institution may take up to 10 business days to post the refund to your account.

At this time, we do not accept exchanges. If you need a different color, item or size, we recommend returning the item for a refund, and re-ordering your preferred style online immediately to avoid the item becoming sold out.

Create a Return

If you placed an order within the U.S. and did not receive a return label or need a replacement, please email customercare@rebeccaminkoff.com to request a pre-paid return label.

In order to receive a full refund, the merchandise must be returned within 14 days of delivery with your return form and in the exact condition in which it was received.

Please note that free return shipping labels are not included in international orders. If you wish to make an international return, please address it to:

Rebecca Minkoff Web Returns

16 W. 22nd Street, 7th Floor

New York, NY 10010

Tracking My Return

You’ll get an email from a Rebecca Minkoff customer care associate confirming your refund. This can take up to seven business days after we receive your package. Please allow your financial institution up to 10 business days to post the refund to your account.

Refunds

After we receive a return, it typically takes between five and seven days for us to process your refund. Refunds are administered to the original form of payment. And it can take an additional 10 business days for your financial institution to post this to your account.

Exceptions

Incomplete or Incorrect Order

There are exceptions to every rule. For example, if you received a damaged or incorrect item, that’s on us. Email customercare@rebeccaminkoff.com with a photo, as well as your order number and we’ll get that taken care of as soon as possible.