Check Order Status
If you have an account with us, log in. Visit “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
If you don’t have an account with us, contact firstname.lastname@example.org with your order number, billing last name, and email address or zip code.
As soon as your order is placed, you should receive a confirmation email within 15 minutes. We’ll send you a separate email with tracking information once your order ships. If you have not received an order confirmation email, please check your spam folder and make sure email@example.com is on your safe list. If you have not received an order confirmation email, please contact our customer service team at +1 (866) 838 – 6991 or firstname.lastname@example.org.
Order Change / Cancellation
We are not able to make any changes to an order or cancel it once it has been placed. We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it. If you refuse delivery of an order you’ve placed, it’ll be returned to our warehouse and you’ll receive a refund for the merchandise plus tax. FYI: shipping charges are nonrefundable.
In the case that your order was cancelled in our system due to a risk of fraudulent activity, you’ll be notified by email within three business days. This is strictly for your security and we apologize for any inconvenience. If your order was flagged as fraud in error, and you choose to place your order again, please contact us with your new order number so we can process it as soon as possible.
This doesn’t happen often, but if your order was cancelled because the item you selected became no longer available or is out of stock, you’ll hear from us via email within three business days of placing your order.
Still have questions? Send us a note at email@example.com or call us at +1 (866) 838 – 6991 and we’ll get it answered for you.
RM Newsletter and My Account
Our emails are great. Sign up to receive them and get updates, exclusive offers and more on the reg. Plus, you’ll receive 15% off your first purchase. Don’t forget to add us to your “safe senders” list, so we don’t end up in your Spam.
But signing up does not automatically create an account. That needs to be done separately on this page. Pros of having an account with us? You can checkout faster, track your orders, access previous orders, create wishlists, log your product reviews, view your in-store fitting room history, manage your email subscription, and more.
If you want to unsubscribe from our emails that’s easy too. Just go here and uncheck the “General Subscription” box.
These things happen. Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.
Rebecca Minkoff handbags are made of natural leather. Slight differences in color and texture are characteristics of the leather. Special care is advised for treated colors (metallic, flecked, embossed) as contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. We recommend treating your bag with weather-proof protectant and be taken to a leather care professional of your choice.
Things get lost. We get it. That said, we typically only keep replacements and hardware in neutral colors and from popular/classic styles on hand. To receive a replacement part, send an email to firstname.lastname@example.org with a photo of your bag, a brief description of the part you need, as well as your shipping address. If we have what you need, we’re more than happy to send it to you complimentary. But repairs take a second—they’re typically completed within approximately 4-6 weeks.
Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from an Authorized Full-Price Retailer. We’re more than happy to handle complimentary repairs for issues resulting from company acknowledged/approved manufacturing defects within this one-year period. Please email email@example.com with photos of the damage and your order number or proof of purchase to submit your repair request. Once your request is received, we’ll be in contact with you within two business days. Typical turn-around time for repairs is approximately 4-5 weeks. Please note that our repair warranty does not cover general wear and tear damage, handbag restoration, or defects that happen on merchandise that was produced over one year ago.
If you are located outside the U.S., please contact firstname.lastname@example.org with photos of the damage and your order number or proof of purchase to submit your repair request. Any issues with merchandise currently located outside the U.S. will require case-by-case consideration. Please note, we cannot cover international customers’ shipping costs.